Terms of Service

1. Acceptance of Terms

By accessing or using the Migrawise platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you (the "User") and Migrawise ("we", "us", or "our"). By creating an account, accessing the platform, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy.

2. Service Description

Migrawise is a cloud-based software-as-a-service (SaaS) platform designed for Canadian immigration professionals, including Regulated Canadian Immigration Consultants (RCICs) and immigration lawyers. The Service provides:

• Case management and workflow tracking for immigration applications
• Client portal for document collection, questionnaires, and communication
• Electronic signature capabilities for retainer agreements and forms
• Invoicing and payment processing
• AI-assisted case analysis and document review
• IRCC form database and preparation tools
• Team collaboration and task management

Migrawise is a practice management tool. It does not provide legal advice, immigration consulting services, or representation before Immigration, Refugees and Citizenship Canada (IRCC). The responsibility for all client advice and submissions rests solely with the practitioner.

3. User Accounts & Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You agree to:

• Provide truthful and accurate registration information, including your full legal name, professional credentials, and contact details
• Maintain the security of your account credentials and not share your password with any other person
• Immediately notify us of any unauthorized access to or use of your account
• Maintain only one account per person (firm owners may create staff accounts for their team members through the invitation system)
• Keep your account information up to date, including your email address and professional status

You are responsible for all activity that occurs under your account. Migrawise is not liable for any loss or damage arising from unauthorized use of your credentials.

4. Authorized Practitioners

The Service is intended for use by authorized immigration professionals. By registering a firm account, you represent and warrant that you are one of the following:

• A Regulated Canadian Immigration Consultant (RCIC) in good standing with the College of Immigration and Citizenship Consultants (CICC)
• A member of a Canadian provincial or territorial Law Society authorized to practise immigration law
• A supervised staff member working under the direct supervision of a qualified RCIC or lawyer

We reserve the right to verify your professional credentials and to suspend or terminate accounts that cannot demonstrate valid authorization. If your professional status changes (e.g., suspension, revocation, or non-renewal of membership), you must notify us immediately.

5. Data Handling & PIPEDA

We take data protection seriously. Migrawise handles personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

• Data residency: All data is stored on servers located in Canada
• Encryption: Data is encrypted at rest using AES-256 encryption and in transit using TLS 1.2 or higher
• Tenant isolation: Each firm's data is logically isolated. No firm can access another firm's data under any circumstances
• User controls: You maintain control over your data, including the ability to export, correct, and request deletion of your information
• Access logging: We maintain audit logs of data access for security and compliance purposes

For complete details on how we collect, use, and protect personal information, please review our Privacy Policy.

6. User Obligations

When using the Service, you agree to:

• Use the Service only for lawful purposes and in accordance with these Terms
• Not use automated scripts, bots, or scrapers to access or extract data from the platform
• Provide accurate and truthful information in all cases, contacts, and documents managed through the Service
• Not share your login credentials with unauthorized persons
• Not attempt to gain unauthorized access to other users' accounts, data, or system components
• Not upload malicious files, viruses, or any content intended to disrupt the Service
• Comply with all applicable laws, regulations, and professional codes of conduct
• Obtain appropriate consent from your clients before entering their personal information into the platform

7. Payment Terms

Certain features of the Service require a paid subscription. By subscribing to a paid plan, you agree to the following:

• Payment processing: All payments are processed securely through Stripe. Migrawise does not store your credit card information on our servers
• Subscription billing: Subscriptions are billed on a recurring basis (monthly or annually, depending on the plan you select). Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date
• Pricing changes: We may change our pricing from time to time. Any price changes will be communicated at least 30 days in advance and will take effect at the start of your next billing period
• Refund policy: Monthly subscriptions are non-refundable. Annual subscriptions may be refunded on a prorated basis for the unused portion of the subscription term if you cancel within the first 30 days
• Failed payments: If a payment fails, we will notify you and may suspend access to paid features until the payment is resolved

All fees are quoted in Canadian dollars (CAD) unless otherwise specified.

8. Intellectual Property

Platform ownership: Migrawise and its original content, features, and functionality are owned by Migrawise and are protected by copyright, trademark, and other intellectual property laws. The Migrawise name, logo, and all related marks are trademarks of Migrawise.

Your data: You retain full ownership of all data, documents, and content that you upload to or create within the Service. We do not claim any ownership rights over your data. We access your data only as necessary to provide the Service and as described in our Privacy Policy.

Feedback: If you provide suggestions, ideas, or feedback about the Service, we may use that feedback without any obligation to compensate you.

9. Third-Party Services

The Service integrates with the following third-party providers to deliver certain features:

• Stripe: Payment processing. Your payment data is handled directly by Stripe in accordance with their terms of service and PCI-DSS compliance standards
• Anthropic (Claude): AI-powered features including case analysis and document review. Queries sent to the AI service are processed in accordance with Anthropic's data usage policies. No personally identifiable information (PII) is sent to the AI service without appropriate anonymization
• Hosting provider: Infrastructure services for data storage and platform delivery, operating within Canadian data centres

We are not responsible for the practices, policies, or availability of these third-party services. Your use of third-party services is subject to their respective terms and conditions.

10. Beta Disclaimer

Migrawise is currently in a beta phase. By using the Service during this period, you acknowledge and accept the following:

• Features, interfaces, and functionality may change significantly without prior notice
• The Service may contain bugs, errors, or incomplete features that could affect performance
• In rare circumstances, data may need to be reset as part of platform improvements (we will provide advance notice whenever possible)
• There are no guaranteed uptime commitments during the beta period, though we strive to maintain reliable access
• We welcome your feedback and bug reports during this phase to help improve the platform

We recommend maintaining independent backups of critical case data during the beta period. Our data export features are available to assist with this.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory
• Migrawise does not warrant that the Service will be uninterrupted, error-free, or completely secure
• Migrawise shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities
• Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Migrawise in the twelve (12) months preceding the claim

Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable Canadian law.

12. Termination

Either party may terminate this agreement at any time:

• By you: You may cancel your account at any time through the Settings page or by contacting us. Upon cancellation, your access to paid features will continue until the end of your current billing period
• By us: We may suspend or terminate your account if you violate these Terms, if your professional credentials are revoked, or if we discontinue the Service. We will provide reasonable notice except in cases of serious violation

Data after termination: Following termination, your data will remain available for export for a period of thirty (30) days. After this period, your data will be permanently deleted from our systems in accordance with our data retention policies. Signed documents subject to legal hold requirements may be retained for up to seven (7) years as required by law.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, or the Federal Court of Canada, as appropriate. Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least thirty (30) days.

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, features, or legal requirements. When we make changes:

• We will provide at least thirty (30) days' advance notice via email to the address associated with your account
• The updated Terms will be posted on this page with a revised "Last updated" date
• Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes
• If you do not agree to the updated Terms, you may terminate your account before the changes take effect

15. Contact

If you have any questions about these Terms of Service, please contact us at:

Migrawise Support
Email: support@migrawise.com